Training Component / Sample Content

Pre-Assignment Training & Orientation

Introduction

·     Overview of Chief Security

·     Role of security service worker

·     Chief Security policies, benefits, payroll

Hazard Communication

·     Standards & Requirements

·     HazCom labels, written plan, MSDS, PPE, safe work practices, availability & access to records, emergency procedures

Emergency Disaster Preparedness

·     Codes calls

·     In the event of a fire

·     In the event of an earthquake

Sexual Harassment

·     Definition

·     Types of sexual harassment

·     What is harassing behavior

·     Chiefs’ zero tolerance policy

Workplace Violence

·     Definition

·     Types of workplace violence

·     Warning signs

·     Prevention plan

·     Chief Security policy guidelines

Importance of the Security Officer

·     Workplace crime

·     Role & primary duties

·     Goals to assure quality service

·     Code of ethics

Legal Issues

·     Legal authority  limitations for the security officer

·     Definition of relevant legal concepts

·     Typical crimes encountered by the security professional

·     Processing of criminal offenders

·     Legal rights of non-deputized officers

·     Tort law

Public Relations

·     Distinguish between public relations & human relations

·     Identify the five critical “publics”

Communications

·     Definition of “communication”

·     Components of the communication process

·     Methods & levels of communication

·     Principles of effective communication

·     Telephone etiquette

Patrol

·     Purposes of patrol

·     Types of patrol

·     Equipment

·     Awareness

·     Patrol techniques

General Duties

·     Chief Security Contractor-specific policies, rules & regulations, procedures

·     Security barriers

·     Alarm activation

·     Access control & key/card systems

·     Incident occurrence & preliminary investigations

·     Greeting the public at a Contractor facility

Report Writing

·     Essential elements  requirements of a completed report

·     Field notes

Fire Prevention Control

·     Importance of fire prevention & fire hazards

·     Classes of fires

·     Progressive stages of fires

·     Fire extinguishers

·     Sprinkler systems

Emergency Situations

·     Common types of emergencies

·     Procedures for bomb threats & search

·     Protocol for severe weather/natural disasters

·     Crowd control

Hazardous Materials  Safety

·     Overview of hazardous materials concepts

·     Protocol for a hazardous materials incident

·     Integration of a hazardous materials incident into an accident report

·     Hazardous material symbol

·     Safety awareness for the security officer

Initial Assignment Training

·     Touring facility & familiarization with Post Orders

Cross Training

TBD by site supervisor

In-Service Training

Module 1

·     The security organization

·     Basic safety concepts

·     Security as a service organization

·     Public/community/customer relations

·     Employee/labor relations

·     Patrol & post procedures/techniques

·     Security interactions with visitors & employees

·     Self protection/defense

·     Professional conduct & self development

·     Crisis intervention

·     Interview & investigation

·     Report preparation/writing

·     Report utilization

·     Judicial process/courtroom procedure/testimony

Modules 2 & 3

·     Business office

·     Security vulnerabilities/risks

·     Access control concepts/systems     

·     Physical security measures

·     Equipment usage/maintenance

·     Fire prevention

·     Fire control/response

·     Bomb threats/procedures     

·     Disaster control/response

·     Civil disturbances

·     Criminal & civil law

·     Narcotics & dangerous drugs

·     Public safety interactions/liaison

Supervisory & Management Training

·     Introduction to managing

·     Principal duties & responsibilities

·     Risk control & injury prevention

·     Employee management & supervision

·     Regulatory agencies

·     Customer relations

·     Sexual harassment

·     Workplace violence

·     Review of new security equipment & products on the market by local vendors

3^rd Party Contract Training

Annual training project TBD by Chiefs’ corporate Director of Training